Return & Refund Policy

Every seller sets their own policy

Before purchasing, we encourage you to review the seller's return policy on their storefront. Policies range from fully liberal — returns accepted with photo proof — to strictly final sale. The policy in effect at the time of your purchase is binding.

You can find a seller's policy on their storefront page, linked as Return policy in the bottom corner of the seller's header.

What to do if something goes wrong

1. 1
   Check the seller's return policy

   Visit the seller's storefront and read their policy to understand what's covered.

2. 2
   Contact the seller directly

   Reach out through their storefront contact email. Most sellers resolve issues quickly.

3. 3
   Contact Air Decants support

   If you're unable to reach a resolution with the seller, contact us at contact@airdecants.com. We'll step in to help mediate.

Damaged or incorrect orders

Most sellers handle damaged or incorrect items — check the seller's policy to confirm. When proof is required, clear photos of the item and its packaging will help your claim move quickly.

Platform-level protections

Regardless of a seller's individual policy, Air Decants reserves the right to intervene in disputes involving fraud, misrepresentation, or items that were never shipped. Buyer protection in these cases is handled on a case-by-case basis.